General

Is Gutenize easy to install?

Yes. Once purchased and downloaded to your computer, you can easily install it from within WordPress by navigating to Appearance > Theme > Add New > Upload Theme. You can also upload the theme folder and files directly to the ‘theme’ folder within your WordPress installation.

Is Gutenize suitable for beginners?

Yes of course! No coding is required when using Gutenize. All theme and block options are simple settings that are easy to use.

How long will I get free theme updates?

Always! Once you purchase Gutenize Visual WordPress Builder, all ongoing updates are free.

Can I modify the theme?

Yes. We have a ton of theme options to easily customise and design the theme how you need. You can also modify the theme completely by using our starter ‘Gutenize Child Theme’ which is available to download from your account.

Can I use Gutenize to create websites for clients?

Of course! We want you to build as many sites for yourself, your client’s or whoever. Gutenize was built to help you get more clients by streamlining your website design and build services so you can focus of getting more clients. Just remember for each license key you purchase, only one website on a single domain can activate it. Attempting to use the same license key on multiple websites will not work.

Are all demo templates included in price?

Yes. Although the demo templates will be released in the next few releases, they will available when you update to the latest version.

Premium support

Is product support included in price and what does it cover?

Yes. We have product support for as long as your support package is active. Standard support includes 6 months from the date of purchase, and extended support can be added which lasts for 12 months. You can also renew your support package if needed at a future date after it expires.

Product support covers setup troubleshooting, general questions and any issues you may come across while you become familiar with Gutenize. What we do not provide support for is anything outside of what Gutenize offers – such as custom coding, conflicts with third-party plugins and components, or any major modifications. In saying that, feel free to send us an email and we can point you in the right direction if we can.

How do I renew my product support?

You can easily renew by purchasing the extended product support here. Make sure to have your Gutenize license key ready as you will need to provide it so we can link the product support.

Payment and Billing

What payment methods do you accept?

We accept Stripe, PayPal or any credit card (via PayPal).

Is tax included in the price?

Gutenize is tax free for all countries except Australia, where 10% GST is added to the price upon check out. If you are purchasing from outside Australia, you still may see the tax while checking out, however it will be removed once you complete the billing address details.

Where can I find my purchase invoice?

When you make a purchase we email you a copy of the invoice. You can also find your invoices by logging into your account on our website, and navigating to ‘Accounts’.

Licence key

Where can I find my license key?

You can find your license key by logging into your account on our website, and navigating to ‘Accounts’.

How many websites can I create with my license key?

For each license key you purchase, only one website on a single domain can activate it. Attempting to use the same license key on multiple websites will not work.

Can I transfer my license key to a different domain?

Yes you can. Simply email us with your current license key and we’ll deactivate it, allowing you to reactivate it on a different domain.